Return Policy

Thank you for shopping with SpaFactory. We’re committed to bringing you high-quality spa & wellness products. Please read our policy carefully to understand your rights and responsibilities when purchasing from our website.

1. No Returns or Exchanges

All products sold on SpaFactory and delivered within the United States are final sale.
We do not accept returns, exchanges, or cancellations on any items once an order has been placed or shipped.

This includes, but is not limited to:

  • Physical goods

  • Gift sets

  • Promotional items

  • Personalized products

2. Damaged or Defective Items

We take great care in packaging and inspecting products before shipment.
However, if your order arrives damaged or defective, please contact us within 48 hours of delivery so we can make it right.

To report a damaged/defective item, email us at:

📧 spafactory2021@gmail.com

Please include:

  • Order number

  • Photos of the damaged/defective product

  • Description of the issue

Once reviewed, we will determine an appropriate resolution, which may include a replacement or store credit at our discretion.

3. What This Policy Means for You

Because all sales are final:

  • You cannot return products for a refund.

  • You cannot exchange products after delivery.

  • You are responsible for inspecting your items upon receipt.

We recommend contacting us promptly if there’s an issue — we’re here to help.

4. Questions?

If you have any questions about your order or this policy, you can reach us at:

📧 spafactory2021@gmail.com

Our team is happy to assist!